Shipping Policy

Artfrofest Shipping Process

  • When you make a sale on ARTFROFEST, you must prepare and package the artwork for shipment. ARTFROFEST is in charge of selecting and paying the shipper, as well as sending you all necessary instructions and information. In all cases, we ask you to be as responsive as possible when dealing with a work’s deadline, which is an important guarantee of your customers’ satisfaction. When shipping a work of art, we ask that you do so thoroughly, carefully and swiftly.

      There are six steps involved in shipping a work

  • Step 1: Create the invoice and the authentication certificate.

     You must include an invoice and a certificate of authenticity with your work for all sales. It is your responsibility to create them. We have created models for you to copy or print if you don’t have your own. If you need them, please contact us directly (ifedolapo@artfrofest.com). If you have your own templates, you can also use them.
  • Step 2: Work Packaging

     This step is critical because it allows you to send your work in the best possible condition, avoid damage during transport, and present the artwork to the buyer in a neat manner. It’s their first impression of the artwork when they see it in person! Remember that if the work is damaged as a result of improper packaging, you will be held liable. Please do not hesitate to consult our guidelines for properly packaging a work of art.
  • Step 3: Submit the package information to Artfrofest

  • Please send the following information to ARTFROFEST once the work has been safely packaged inside its parcel or custom-made wooden box so that we can create the shipping label and arrange pick-up if necessary:
  • Dimensions (LxWxH) (LxWxH
  • Address, if it is different from your home or studio address
  • If you would like us to schedule a pick-up in the coming days, please let us know.
  • Please email us this information within two business days of the sale.
  • Step 4: Print the shipping label and attach it to the package.

    ARTFROFEST will send you a prepaid shipping label via email; simply print it and tape it to your package. ARTFROFEST covers shipping costs up to 5% of the work’s value, which is usually more than enough to cover shipping costs for artworks whose dimensions match their price. If the shipping cost exceeds 5%, ARTROFEST reserves the right to deduct the difference from the artist’s commission, in accordance with our Terms and Conditions of Use, which can be found in your Seller Space at any time.
    ARTFROFEST covers the shipping costs up to the amount of the shipping costs excluding taxes invoiced to the customer when ordering his work, which covers the vast majority of planned shipments.
    If the shipping cost exceeds the shipping costs excluding taxes invoiced to the customer (for example, if a large work is sold at an excessively low price), the difference will be re-invoiced to you at the same time as the commission, in accordance with our General Sales Conditions.
  • Step 5: Deliver your package to the shipping service

    To optimize shipment quality and cost, we adjust the carrier selection based on the type of package and its destination. In all cases, we only use reputable carriers that provide insurance, and all packages are delivered with a mandatory signature to ensure the delivery’s security.
    You have two options for shipping the package:
    – Drop it off at a relay station or the nearest collection point – ideal for small packages
    – Collection at your home or studio – the delivery person will arrive at your home on the agreed-upon date and time.
  • Step 6: Monitor the progress of your package

    Once the package is shipped, you will be able to track its progress using the tracking number provided on the shipping label at any time. The buyer is notified via email as soon as the package is shipped. They will then provide delivery instructions so that the package can be delivered at their leisure. In all cases, you will receive an email notification as soon as the package is delivered to the buyer.